Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AREmporium (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ar-emporium.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With two dogs, I'm constantly battling pet hair and dust, but this tool makes the job so much easier. Its slim design slides smoothly under my furniture and appliances, grabbing all the hidden debris. I love how the handle extends, saving my back from the strain of bending and reaching. Cleaning the washable microfiber pads is a breeze, and I appreciate how eco-friendly and economical it is. It's definitely a must-have for any pet owner or anyone looking to simplify their cleaning routine.
The lightweight design makes it easy to maneuver, even in the most awkward spaces like under the fridge or the couch. It's amazing how much dust and pet hair it picks up, leaving my home feeling fresher and cleaner. The washable microfiber pads are a bonus, making it simple to keep the tool clean and ready for use. It's become an essential part of my cleaning arsenal, and I can't imagine going back to my old dusters.
The extendable feature is a lifesaver for reaching those tricky, narrow spaces under furniture and appliances. The microfiber head picks up dust and hair effortlessly, leaving my floors spotless. I particularly love the foldable design, which makes storage a breeze. Plus, being able to wash and reuse the microfiber pads is not only eco-friendly but also cost-effective. This tool has made my cleaning days so much easier and more efficient.
After using this for several weeks, I've found it more useful than anticipated. It's great for cleaning under appliances, retrieving cat toys, and cleaning up spills in tight spaces.
This tool reaches under and around everything easily. I wish I had found it sooner.
We use this tool under the washer/dryer and on the sides where it's hard to reach. It picks up all the lint effectively.
It works well for getting into small areas. I bought it to clean under my bathroom vanity, and it's perfect for that.
This bendable broom/duster slides easily under appliances, picking up fur balls and debris. It's lightweight and comes with an extra pad for washing. Great for cleaning ceiling fan blades and other hard-to-reach areas.
This duster is a game-changer for reaching hard-to-reach dust areas. The extension pole is great for high walls, under couches, and under appliances. The washable duster towel is a big plus.
Easy to assemble and clean. Perfect for dusting behind furniture and under appliances. It's designed for dusting and picking up dry debris, not for wet spills.
This tool is helpful for cleaning behind and around appliances. It works well for reaching into tight spaces, although it takes some maneuvering to get under certain areas.
I was shocked at how much cat hair and lost toys I swept out from under my refrigerator. It's an impressive and simple item that I highly recommend.
This is a simple yet effective tool with a flat plastic flipper on the end of a stick and comes with two microfiber covers. It's perfect for cleaning under the fridge.
This has been very useful for cleaning under and around furniture, especially in hard-to-reach corners and under heaters. It's easy to use
I'm glad I found this product. It's easy to use and helps clean ceiling fans more efficiently. I plan to use it regularly to avoid major cleaning projects.
As someone with multiple shedding pets, I'm always on the lookout for cleaning tools that make life easier. This tool is a great addition for cleaning under appliances and furniture.
This duster is lightweight and made with quality materials. I highly recommend it.
I didn't realize how dirty underneath my bed was until I used this extending duster-brush. It's a simple yet brilliant tool, perfect for those with back issues who can't clean on their hands and knees.
Excellent for cleaning under ovens and furniture. It's also great for retrieving cat toys from tight spaces!
It matches the description perfectly and is convenient for cleaning hard-to-reach places.
It works as advertised, a big help in cleaning without having to move furniture constantly.
It works just as described.
It cleans hard-to-reach places with ease. I love its lightweight design and ease of cleaning.
I love this tool! It's perfect for cleaning high ceilings and I wish I had bought one years ago.
As a professional cleaner, this tool is a must-have in my cleaning arsenal.