Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AREmporium (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ar-emporium.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works very well. I'm happy with it.
Super easy and convenient solder gun. Works well for small projects at home.
Great for beginners. Easy to use for different projects. It's my first soldering gun and I use it a lot. Thanks!
Great because you can use it with one hand.
The only issue is the instructions don't tell you to open the side compartment to feed the solder. Works great after that.
It has a nice feature that feeds the solder wire. Makes soldering a lot easier.
My husband really liked it!
I used it for soldering wiring around the house. It heats up fast and feeds the right amount of solder.
Exactly as advertised. Does the job and heats up quickly.
It's cheaply made but works well. Easy to use. I recommend it!
Very good soldering iron, but you need to set it up right and get used to it.
A one-handed soldering gun is a good idea but this one needs more work. I couldn't get the solder to come out right and it was hard to put the solder in. It heats up okay, but I like using a regular soldering gun better.
Very easy to use. No problems so far.
It was really hard to feed the solder. I opened it to clear a jam. The instructions were bad. It takes a long time to heat up. It's a great idea but doesn't work very well.
It's a cool idea for a one-handed soldering gun, but it's not made very well. The plastic body and the lid are hard to open. I had to fix the wire inside. It works after that, but it could be better.
Good price. Everything as described. Can't wait to try it.
Well-made soldering iron. Good for soldering in tight spots. Heats up fast and feeds solder smoothly.
This product was better than I expected. Worked well for my project and will be good for future ones.
I used this solder gun on my boat and for other wiring tasks. Works well.
It works very well. I love it.
It heats up fast and melts quickly for fast soldering. Would recommend.
Heats up fast and is comfortable to hold. Haven't tried it yet, but hope it's good.
This automatic soldering gun is great. Make sure the solder unwinds the right way. You might need a screwdriver to open the cover. Once set up, it's a game changer for DIY and repairs.