Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AREmporium (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ar-emporium.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect for reaching hard-to-reach places like under beds and furniture.
It works exactly as expected, and after cleaning under several appliances, I can confirm it's definitely worth the purchase.
This tool works really well for getting underneath low, hard-to-reach spots. The end is flexible
This product is very helpful for cleaning under refrigerators and furniture, which often accumulate small food particles.
It's great for getting under the stove and refrigerator. I found myself looking for more things to clean because it's so easy to use.
This product is excellent. It's easy to use and made me realize how much dust and small items like pens and papers were hidden in my home.
It works best under the washer and dryer where there's more space. A bit tighter under the fridge but still effective. I'm glad I bought it!
It's great for cleaning under the washer and dryer.
It's more effective at cleaning ceiling fans than a Swiffer, and it's washable. I'm a bit scared to see what comes out from under the couch!
It cleans effectively under furniture.
This tool is a fantastic invention! As an elderly person, I find it very helpful for sweeping under furniture. It comes with two soft, washable covers and the head is flexible, making dust and pet hair cleanup a breeze.
I love this tool! It's perfect for getting dog hair from under furniture without moving them.
This tool makes cleaning under the fridge and stove incredibly easy! I also plan to use it on my wood floors under the beds. It's handy, and I love that the pads are removable and washable.
It works amazingly well.
I had to have this as soon as I saw it! It's worth every penny, making cleaning under appliances a breeze. I highly recommend it.
I was unsure at first, but it works wonderfully!
This is a basic but great tool. It works perfectly for reaching under the fridge to clean.
This tool is fantastic. It's perfect for cleaning under appliances where there's a lot of pet hair and dirt, and I don't have to move heavy items every time I clean.
It's easy to use and works very effectively.
I'm so impressed with this gadget! I was amazed at how much stuff, especially nerf gun bullets, was hiding under my refrigerator. This thin cleaning device fits easily under appliances and furniture. The microfiber cover is easy to wash and stays in place. It's a must-have for discovering hidden items around the house.
The product matches the description and is made of durable material, making it a great value for the price.
The mop is excellent, and I'm grateful for the very fast delivery.
It's really handy for cleaning under furniture. I definitely recommend it.
Everything about this product is perfect and matches the description accurately.
This product is excellent, exactly as described, and we are very pleased with it.