Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AREmporium (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ar-emporium.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received it 37 days after placing the order. The product matches the picture. Thanks to the seller for providing the correct product.
Very pretty and shiny, but the chain feels very light. I’ve been wearing it nonstop for about 3 days (showering, working out) and it still looks great! Will update if it tarnishes/turns my skin green
Very nice quality, the chain isn’t thin and junky. The heart is the cutest little thing.
It is very beautiful and it seems of good quality the material, the heart charm is very small but still looks beautiful. It takes about 15 days to reach mx
This beautiful
This beautiful and very delicate.
Beautiful😊❤️ The second time and I had nice experience, it came very fast💗❤️💗❤️🌷Thank you seller😘
I definitely recommend the necklace I love it so much it's really nice and it's very cute there's no bad reviews or anything
It is very nice, meets the description, price/quality is good.
The heart is small, in general very bright and beautiful, I liked it very much, it has a small defective heart and does not look totally smooth on the one hand, but it is almost not noticeable, the chain is not so long, I do not recommend if you have a very wide neck it could be uncomfortable, Bring a cloth to clean.
This beautiful, but my expectations!!! Arrived super fast 100% recommended
They are beautiful I ordered several models from the same seller is good if I recommend the heart is tiny I thought it was bigger but still it is super cute
Very beautiful and elegant, excellent product for the price. Recommended this product.
It is beautiful, if you stand to make stainless and I will definitely buy it again the cedana is small just like the charm
It is so cute and such good quality, love it so much it feels like a good type of heavy and looks wonderful on. I love the colour and it shipped so fast. It is such good value for money.
Too beautiful now I will see the quality I hope it is good
Very pretty necklace confirms to the description arrive quickly I recommend
It's cute, small heart, elegant, I 'd buy it again. Gold beautiful
Very cute although I thought the heart was bigger but detailed beautiful
It looks good quality, it is necessary to see that it does not fade
I have loved it perfect and if it is steel... I arrive on time in combined delivery, I will continue to buy